Privacy Policy

Effective Date: July 25, 2026

Introduction

Kentucky Monument Care ('Kentucky Monument Care', 'we', 'our', or 'us') respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and your choices regarding your information when you visit our website, request a quote, purchase services, or communicate with us.

Information We Collect

We may collect your name, address, email address, phone number, cemetery and monument location, billing information, photographs you provide, before-and-after service photographs, communications with us, and technical information such as IP address, browser type, and website usage.

How We Use Your Information

We use your information to provide estimates, schedule services, process payments, communicate about appointments, send invoices and receipts, manage Monument Care Plans, provide customer support, improve our services, maintain business records, comply with legal obligations, and protect against fraud.

Cookies & Analytics

Our website may use cookies and analytics tools to understand website traffic and improve the customer experience. You may disable cookies through your browser settings, although some website features may not function properly.

Payment Information

Payments may be processed by trusted third-party payment providers. We do not store complete payment card information on our servers.

Who We Share Information With

We may share information with trusted service providers that help us operate our business, including payment processors, CRM providers, scheduling software, email providers, SMS delivery providers, accountants, website hosting providers, and legal or governmental authorities when required by law.

SMS & Mobile Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will never be sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes.

We may share your mobile number only with service providers that assist us in delivering text messages or operating our business, and only to the extent necessary to provide those services.

Text Message Program

If you choose to opt into SMS communications, you may receive appointment reminders, scheduling updates, estimate notifications, invoice reminders, payment confirmations, service updates, before-and-after photo notifications, Monument Care Plan reminders, review requests, and marketing messages if you separately consent.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe from marketing messages. Reply HELP for assistance. Consent to receive marketing text messages is not a condition of purchasing services.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, or enforce our agreements.

Your Rights

You may request access to, correction of, or deletion of certain personal information by contacting us. We may retain information where required by law or necessary for legitimate business purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Policy Updates

We may update this Privacy Policy periodically. The revised version will be posted on this page with a new effective date.

Contact Us

Kentucky Monument Care

Phone: (270) 780-3306

Website: https://kentuckymonumentcare.com

Email: info@kentuckymonumentcare.com