Terms of Service

Effective Date: July 25, 2026

Last Updated: July 29, 2026

These Terms of Service (“Agreement”) govern all services provided by Kentucky Monument Care (“Kentucky Monument Care,” “KMC,” “we,” “our,” or “us”).

By approving an estimate, accepting an invoice, making a payment, scheduling service, electronically accepting these Terms, signing a proposal, or allowing Kentucky Monument Care to begin work, the customer (“Customer,” “you,” or “your”) acknowledges that they have read, understood, and agree to be legally bound by these Terms & Conditions.

1. Scope of Services

Kentucky Monument Care provides professional monument, memorial, and gravesite maintenance services, including but not limited to:

Headstone cleaning
Monument cleaning
Grave marker cleaning
Memorial restoration cleaning of a non-structural nature
Biological growth treatment and removal
Dirt and debris removal
Memorial care visits
Gravesite appearance services
Flower placement, if purchased
Flag placement, if purchased
Seasonal memorial services
Ongoing monument maintenance plans
Other services specifically described in an approved estimate

Unless specifically listed on the Customer’s approved estimate, Kentucky Monument Care’s services do not include:

Monument repair
Monument resetting
Monument re-leveling
Epoxy repairs
Structural stabilization
Stone carving
Letter repainting
Engraving
Landscaping
Tree, shrub, or root removal
Concrete work
Cemetery-wide maintenance
Permanent structural restoration
Monument replacement
Repair of foundations, bases, or surrounding concrete
Removal or replacement of the monument

Kentucky Monument Care is responsible only for the services specifically listed in the Customer’s approved estimate, proposal, or invoice. Any work not expressly included is outside the scope of the agreement unless separately approved in writing.

2. Website Pricing, Starting Prices, and Individual Estimates

All prices displayed on the Kentucky Monument Care website, social media pages, advertisements, printed materials, promotional materials, directories, online listings, or other marketing materials are provided for general informational purposes only.

Unless expressly stated otherwise in writing, all published prices are starting prices and are not guaranteed final prices.

Website pricing and advertised pricing do not constitute:

A binding offer
A guaranteed price
A final estimate
A promise that a particular monument qualifies for the lowest advertised price
An agreement to perform services for the amount displayed online

Every monument, memorial, grave marker, and gravesite is unique. Kentucky Monument Care will individually evaluate each requested project and provide the Customer with a customized estimate before work begins.

Final pricing may be based on factors including, but not limited to:

Monument size
Monument height
Monument width
Monument shape
Monument design
Monument material
The number of monuments or markers being serviced
The condition of the monument
The age of the monument
The severity of biological growth
The amount of dirt, staining, or discoloration
The presence of moss, lichen, algae, mildew, mold, or other biological material
The amount of labor required
The anticipated number of treatments or visits required
The type and amount of cleaning solution required
Accessibility of the gravesite
Distance from an accessible roadway or parking area
Cemetery access requirements
Travel distance
Special scheduling requests
Requested additional services
Conditions that may affect the safe completion of the work
Any other circumstances affecting the time, labor, materials, travel, complexity, or risk involved

The final price for a project will be the amount stated in the estimate, proposal, or invoice approved by the Customer.

No work will begin until the Customer has approved the applicable estimate or otherwise authorized the quoted services and pricing.

Kentucky Monument Care reserves the right to revise an estimate if:

The Customer provided incomplete or inaccurate information
The incorrect monument was photographed, described, or identified
The monument’s actual size or condition differs materially from the information originally provided
Previously undisclosed or hidden conditions are discovered
The requested scope of work changes
Additional services are requested
Cemetery restrictions or access conditions increase the work required
Conditions at the gravesite materially affect the cost or safe completion of the work

If a material price adjustment becomes necessary before work begins, Kentucky Monument Care will notify the Customer. No additional work associated with the revised price will be performed without the Customer’s approval.

3. Authorization to Perform Work

By accepting an estimate, making payment, scheduling service, or permitting Kentucky Monument Care to begin work, the Customer represents and certifies that:

The Customer owns or controls the monument or memorial;
The Customer is an immediate family member or lawful representative with authority to authorize the work;
The Customer has obtained permission from the lawful owner, responsible family representative, cemetery, organization, or other person whose approval may be required; or
The Customer otherwise possesses the legal authority necessary to request and approve the services.

Kentucky Monument Care is entitled to rely upon the Customer’s representation that the Customer has authority to authorize the requested work.

Kentucky Monument Care is not responsible for independently investigating:

Family relationships
Monument ownership
Burial rights
Cemetery lot ownership
Estate authority
Authorization disputes
Conflicting instructions from family members
The existence of other persons who may claim authority over the monument

Kentucky Monument Care is not responsible for disputes among family members, cemetery lot owners, estate representatives, burial-right holders, or other interested parties regarding authorization.

If ownership or authorization is later disputed, the Customer agrees to defend, indemnify, and hold Kentucky Monument Care harmless from resulting claims, demands, damages, expenses, losses, or legal proceedings to the fullest extent permitted by law.

Kentucky Monument Care reserves the right to suspend or discontinue work if authorization is questioned or disputed.

4. Correct Monument Identification

The Customer is responsible for providing accurate information sufficient to identify the correct monument, marker, or gravesite.

This information may include:

Cemetery name and address
Section, Lot, Row, Grave number
GPS coordinates
Name appearing on the monument
Date of birth and Date of death
Photograph of the monument
Nearby landmarks
Names on surrounding monuments
Any other identifying information requested by Kentucky Monument Care

Kentucky Monument Care will make reasonable efforts to locate and verify the monument before beginning work.

Kentucky Monument Care is not responsible for delays, additional travel, or inability to complete the service when the Customer provides inaccurate, incomplete, outdated, or misleading location information.

Kentucky Monument Care will not knowingly perform work on a monument that cannot be reasonably identified.

If Kentucky Monument Care determines that additional information is required, service may be postponed until the Customer provides sufficient information.

5. Cemetery Permission and Regulations

Some cemeteries maintain policies, regulations, operating hours, access restrictions, insurance requirements, contractor rules, or approval procedures governing outside service providers.

The Customer is responsible for determining whether permission is required from:

The cemetery, cemetery association, or cemetery board
A church or municipal authority
A private landowner or family cemetery representative
A monument owner
Any other person or organization controlling access to the property

When required, the Customer is responsible for obtaining permission before service is performed unless Kentucky Monument Care expressly agrees in writing to handle that process.

Kentucky Monument Care agrees to make reasonable efforts to comply with known cemetery regulations and instructions.

Kentucky Monument Care reserves the right to cancel, postpone, suspend, or discontinue service if:

Cemetery personnel deny access or request that work stop
Required permission has not been obtained
Cemetery regulations prohibit the requested service
The cemetery is closed or access is unsafe
Conditions on the property prevent lawful or safe completion of the work

Kentucky Monument Care will not be responsible for delays caused by cemetery rules, cemetery personnel, cemetery closures, access restrictions, burial services, funerals, groundskeeping operations, or other circumstances outside our control.

If travel has already occurred before access is denied because the Customer failed to obtain required permission, Kentucky Monument Care reserves the right to retain or charge a reasonable trip fee or reimbursement for travel-related expenses.

6. Industry-Accepted Cleaning Methods

Kentucky Monument Care follows industry-accepted monument conservation and cleaning practices whenever practical and appropriate for the monument being serviced.

Kentucky Monument Care uses cleaning methods intended to safely preserve the natural integrity and appearance of memorial stone.

Kentucky Monument Care does not intentionally use methods known to unnecessarily damage monuments, including:

High-pressure power washing
Sandblasting
Acid washing
Wire brushes
Harsh abrasive cleaning
Unsafe chemical treatments
Methods that intentionally remove substantial portions of the stone surface

Cleaning methods, products, tools, treatment times, and procedures may vary depending on stone type, age, monument condition, surface integrity, biological growth, staining, prior repairs, existing damage, weather conditions, temperature, cemetery regulations, manufacturer instructions, professional judgment, and safety considerations.

Kentucky Monument Care retains discretion to select the products, tools, techniques, procedures, and amount of treatment reasonably believed to be appropriate for the monument.

The Customer understands that conservative cleaning methods may produce gradual rather than immediate results.

7. Natural Characteristics of Stone

Natural stone changes over time.

Cleaning does not make a monument “brand new,” and Kentucky Monument Care does not represent that cleaning will restore every monument to its original manufactured condition.

Our goal is to safely improve the monument’s appearance while preserving its natural character, structural integrity, and historic patina.

Natural or age-related characteristics may include:

Weathering
Pitting
Surface erosion
Mineral staining
Rust staining
Iron deposits
Biological discoloration
Surface fading
Letter wear
Loss of polish
Color variation
Uneven aging
Natural veining
Surface roughness
Environmental staining
Discoloration caused by nearby soil, trees, plants, sprinklers, metal, or landscaping

These conditions may remain visible after cleaning.

Some markings that appear to be dirt may instead be permanent characteristics of the stone, mineral deposits, weathering, oxidation, surface loss, or discoloration within the material.

Kentucky Monument Care does not guarantee the removal of natural stone characteristics or permanent age-related changes.

8. No Guaranteed Cosmetic Result

Because every monument is unique, Kentucky Monument Care cannot guarantee:

Complete stain removal
Uniform coloring
A bright white appearance
Full biological removal in a single visit
Complete restoration of inscriptions
Restoration to the monument’s original appearance
Removal of mineral or rust stains
Elimination of all discoloration
Removal of damage caused by previous improper cleaning
Removal of internal staining
Permanent prevention of future biological growth
A specific degree of visual improvement
Results identical to photographs of other monuments

Some monuments require multiple treatments or visits.

Biological cleaners may continue working after the service visit, and additional improvement may occur gradually over time.

Some discoloration, staining, weathering, biological shadowing, surface deterioration, or damage may be permanent.

Payment is made for Kentucky Monument Care’s time, labor, materials, professional services, and performance of the approved scope of work—not for a guaranteed cosmetic outcome.

The Customer acknowledges that before-and-after photographs of prior projects are examples only and do not guarantee that the Customer’s monument will achieve identical results.

9. Existing and Hidden Damage

Many monuments contain existing conditions that may not be immediately visible before cleaning, including:

Hairline cracks
Structural fractures
Loose sections
Previous repairs
Failed repairs
Delamination
Surface scaling
Internal deterioration
Hidden instability
Weak joints
Loose lettering
Fragile ornamentation
Loose attachments
Deteriorated mortar
Unstable foundations
Eroded surfaces
Crumbling stone
Damaged finishes
Chips
Scratches
Prior chemical damage
Damage caused by previous pressure washing or abrasive cleaning

Dirt, moss, algae, lichen, biological growth, paint, debris, or staining may conceal existing deterioration.

Cleaning may reveal existing cracks, discoloration, erosion, fading, damage, repairs, or structural issues that were previously hidden.

The fact that a condition becomes visible during or after cleaning does not establish that Kentucky Monument Care caused the condition.

Kentucky Monument Care is not responsible for pre-existing conditions or damage resulting from ordinary deterioration, age, weather, previous service providers, cemetery equipment, vandalism, improper installation, structural failure, or other causes outside our control.

When practical, Kentucky Monument Care may document visible conditions before beginning work. The absence of a photograph or notation does not establish that the condition did not previously exist.

10. Fragile, Unstable, or Unsafe Monuments

Kentucky Monument Care reserves the right to refuse, postpone, limit, or discontinue service if, in our professional judgment, a monument appears:

Unsafe
Structurally unstable
At risk of collapse
Excessively fragile
Severely deteriorated
Improperly installed
Loose from its foundation
Dangerous to touch or clean
Likely to be damaged by reasonable cleaning procedures

Kentucky Monument Care is not obligated to begin or continue work that may create an unreasonable risk of personal injury, property damage, monument collapse, further deterioration, damage to surrounding gravesites, or violation of cemetery rules.

If unsafe or previously undisclosed conditions are discovered, Kentucky Monument Care may stop work and notify the Customer.

The Customer will remain responsible for services reasonably performed before the unsafe condition was discovered.

Kentucky Monument Care does not provide structural engineering, monument-setting, or structural repair services unless specifically stated in writing.

11. Weather and Scheduling Delays

Service dates and completion dates are estimates rather than guarantees.

Outdoor monument care is dependent upon appropriate conditions. Weather, cemetery conditions, soil conditions, temperature, rainfall, freezing conditions, drought, excessive heat, equipment issues, illness, emergencies, cemetery access, funerals, burial services, seasonal restrictions, or other unforeseen circumstances may require rescheduling.

Kentucky Monument Care reserves the right to postpone service when conditions may:

Reduce cleaning effectiveness
Interfere with treatment performance
Cause damage to the monument
Create unsafe working conditions
Violate product instructions
Violate cemetery rules
Prevent reasonable access

Kentucky Monument Care will make reasonable efforts to notify the Customer of material scheduling changes.

Kentucky Monument Care is not responsible for damages, losses, inconvenience, or expenses arising from reasonable scheduling delays.

12. Access to the Monument

The Customer agrees to provide Kentucky Monument Care with sufficient information and permission to reasonably access the monument.

Kentucky Monument Care is not responsible for delays or inability to complete service caused by:

Locked gates or restricted cemetery hours
Road closures or inaccessible cemetery roads
Muddy or unsafe terrain
Flooding
Construction
Funeral services or burial activity
Cemetery maintenance
Incorrect directions or inaccurate location information
Private-property restrictions
Animals
Dangerous conditions
Other circumstances outside our control

The Customer shall not require Kentucky Monument Care to trespass, enter restricted property, violate cemetery rules, or perform services under unsafe conditions.

Kentucky Monument Care may reschedule or cancel service if reasonable access is unavailable.

13. Before-and-After Photographs

Kentucky Monument Care routinely photographs monuments before, during, and after service for purposes including documentation, quality assurance, service records, condition records, customer updates, dispute resolution, training, and business operations.

Unless the Customer specifically requests otherwise in writing before service is performed, Kentucky Monument Care may also use photographs or video of the monument for:

Website galleries
Social media
Marketing materials
Educational content
Digital advertising
Printed advertising
Portfolios
Service examples
Business presentations

Kentucky Monument Care will not intentionally publish Customer payment information, home addresses, financial information, private customer communications, or other sensitive personal information. Customer names will not be published without permission.

Because names and dates are commonly engraved on monuments and may be visible in photographs, the Customer understands that monument photographs may display publicly visible inscription information unless the Customer requests otherwise in writing before publication.

A Customer may withdraw permission for future marketing use by submitting a written request. Withdrawal will not require Kentucky Monument Care to recall, destroy, or remove materials that were lawfully produced, published, distributed, or scheduled before the request was received, except where otherwise required by law.

14. Payment Terms

Payment is due according to the Customer’s approved estimate, proposal, invoice, or payment arrangement.

The amount due shall be the price stated on the Customer’s approved estimate or invoice.

Any pricing displayed on Kentucky Monument Care’s website, advertisements, social media pages, promotional materials, or other marketing materials represents a starting price only and does not supersede the written estimate provided for the Customer’s specific project.

Kentucky Monument Care reserves the right to require:

Full payment before service
A partial deposit before scheduling
A valid payment method on file
Payment immediately after completion
Payment according to another written payment schedule

Unless otherwise stated in writing, deposits may be applied toward scheduling, travel, administrative preparation, materials, reserved service time, or the Customer’s final balance.

Kentucky Monument Care may decline to schedule or begin service until required payment arrangements have been completed.

Accepted payment methods may include credit cards, debit cards, ACH payments, electronic payments, checks (when approved), cash (when approved), and other payment methods approved by Kentucky Monument Care.

The Customer is responsible for ensuring that all billing and payment information provided is accurate and current.

The Customer may not withhold payment solely because the monument did not achieve a particular cosmetic appearance when Kentucky Monument Care substantially performed the approved services.

Late or unpaid balances may result in:

Suspension of services
Cancellation of future appointments
Collection communications
Referral to a collection agency
Legal action
Other lawful collection efforts

To the extent permitted by law, the Customer agrees to pay reasonable collection costs, court costs, attorney fees, and other expenses incurred in collecting an unpaid balance.

15. Returned Payments, Chargebacks, and Payment Disputes

Returned checks, declined payments, reversed ACH payments, disputed credit card payments, or chargebacks may result in collection activity, suspension or cancellation of future services, additional fees permitted by law, reimbursement of chargeback-related costs when legally permitted, or legal action when appropriate.

Before initiating a chargeback or payment dispute, the Customer agrees to make a reasonable effort to contact Kentucky Monument Care and provide an opportunity to address the concern.

Initiating a chargeback does not eliminate the Customer’s obligation to pay for services properly authorized and performed.

Kentucky Monument Care reserves the right to provide estimates, invoices, communications, photographs, approval records, service documentation, and these Terms & Conditions to a payment processor, financial institution, collection agency, attorney, or court in response to a payment dispute.

16. Changes to the Scope of Work

The Customer may request changes to the approved scope of work before or during service. Requested changes may affect pricing, scheduling, materials, number of visits, completion time, or service availability.

Kentucky Monument Care is not required to perform additional work unless the revised scope and price are approved.

Approval may be provided through email, text message, electronic estimate approval, signed change order, recorded customer instruction, or other written or electronically documented authorization.

Kentucky Monument Care may also recommend additional services if previously undisclosed conditions are discovered.

The Customer may decline optional additional work. However, Kentucky Monument Care may discontinue the original service if the newly discovered conditions make the approved work unsafe, impractical, or materially different from the original estimate.

17. Cancellations and Rescheduling

Customers may cancel or request to reschedule service before work begins. Kentucky Monument Care may require advance notice for cancellations or rescheduling.

If Kentucky Monument Care has already purchased special materials, reserved substantial service time, traveled to the cemetery, arrived at the cemetery, begun locating the monument, begun preparing the site, or started the approved work, Kentucky Monument Care reserves the right to retain an applicable portion of the deposit or charge a reasonable amount for completed labor, travel, administrative work, materials, reserved service time, or other expenses already incurred.

Kentucky Monument Care may cancel or reschedule service due to unsafe conditions, weather, cemetery restrictions, lack of authorization, nonpayment, incorrect information, or other reasonable business or safety considerations.

If Kentucky Monument Care permanently cancels a service without performing work and without incurring Customer-specific expenses, any unearned prepaid amount will be refunded.

18. Customer Satisfaction Commitment

Customer satisfaction is important to Kentucky Monument Care.

If the Customer believes there is a legitimate issue with the quality of the work performed, the Customer agrees to notify Kentucky Monument Care within seven calendar days of service completion.

The Customer should provide:

A description of the concern
Relevant photographs, when available
A reasonable opportunity for Kentucky Monument Care to inspect the concern

Kentucky Monument Care reserves the right to evaluate the concern and determine an appropriate response. When Kentucky Monument Care determines that corrective work is reasonably appropriate, we may elect to reinspect the monument, explain the expected cleaning process, allow additional treatment time, perform reasonable corrective work, or provide another appropriate resolution at our discretion.

The Customer agrees to provide Kentucky Monument Care with a reasonable opportunity to address an alleged service issue before hiring another provider or seeking reimbursement.

The satisfaction commitment does not apply to:

Permanent staining
Natural weathering
Mineral deposits
Rust or iron staining
Existing damage
Hidden deterioration
Natural stone variation
Results requiring additional paid treatments
New biological growth occurring after service
Cemetery or third-party damage
Conditions outside Kentucky Monument Care’s control
Aesthetic preferences not included in the approved scope of work

This satisfaction commitment is not a guarantee that every stain or condition can be corrected.

19. Limitation of Liability

To the maximum extent permitted by Kentucky law, Kentucky Monument Care shall not be liable for damages, claims, losses, or expenses arising from:

Natural stone deterioration
Existing cracks
Hidden structural defects
Weather-related damage
Cemetery equipment damage occurring before or after service
Groundskeeping activity
Acts of God
Vandalism
Theft
Third-party actions
Delayed cemetery access
Incorrect information supplied by the Customer
Family authorization disputes
Cemetery restrictions
Natural regrowth of biological material
Permanent staining
Monument foundation failure
Improper monument installation
Previous cleaning or repair work
Loss of sentimental value
Loss of use
Lost profits
Indirect damages
Incidental damages
Special damages
Consequential damages
Punitive damages, except where such limitation is prohibited by law

Kentucky Monument Care’s maximum aggregate liability arising from a particular service shall not exceed the amount actually paid by the Customer to Kentucky Monument Care for the specific service giving rise to the claim, except where prohibited by law.

Nothing in this Agreement is intended to exclude or limit liability that cannot lawfully be excluded or limited.

The Customer acknowledges that monuments may possess substantial emotional or sentimental value that exceeds their monetary value. Kentucky Monument Care does not accept liability based upon subjective or sentimental valuation.

20. Indemnification

To the fullest extent permitted by law, the Customer agrees to defend, indemnify, and hold harmless Kentucky Monument Care and its Owners, Members, Managers, Employees, Independent contractors, Agents, Representatives, Successors, and Assigns from claims, demands, actions, liabilities, damages, judgments, settlements, penalties, expenses, and reasonable attorney fees arising from or relating to:

Customer misrepresentation
Lack of authorization
Family disputes
Ownership disputes
Incorrect monument identification
Inaccurate information supplied by the Customer
Cemetery permission issues
Customer negligence
Customer violation of cemetery rules
Customer instructions that conflict with third-party rights
Claims brought by persons claiming an interest in the monument or gravesite

This section does not require the Customer to indemnify Kentucky Monument Care for liability that cannot legally be shifted to the Customer.

21. Force Majeure

Kentucky Monument Care shall not be liable for delay, interruption, or inability to perform services caused by circumstances beyond our reasonable control, including severe weather, floods, tornadoes, lightning, fire, earthquakes, natural disasters, government action, cemetery closures, road closures, civil disturbances, labor shortages, supply shortages, equipment failure, utility outages, internet or payment-processing outages, pandemics, epidemics, public-health restrictions, acts of war, terrorism, transportation disruptions, or other unforeseen events beyond our reasonable control.

Kentucky Monument Care may reschedule affected services within a reasonable period after conditions permit.

22. Ongoing Care Plans

Customers enrolled in monthly, quarterly, semiannual, annual, or other recurring monument care plans may be subject to additional plan-specific terms.

Those terms may address visit frequency, included services, automatic payments, recurring billing, renewal, cancellation, price changes, missed or postponed visits, weather delays, plan exclusions, customer responsibilities, and service-area limitations.

If Kentucky Monument Care provides a separate Monument Care Plan Agreement, subscription agreement, recurring-payment authorization, or plan description, that document is incorporated into this Agreement.

If a direct conflict exists between these Terms & Conditions and a signed or electronically accepted Monument Care Plan Agreement, the plan-specific agreement will govern the conflicting issue.

23. Recurring Billing Authorization

When the Customer enrolls in a recurring care plan and provides a payment method, the Customer authorizes Kentucky Monument Care and its payment processor to charge the agreed recurring fees according to the selected plan.

Recurring charges may continue until the plan is canceled according to the applicable cancellation terms.

The Customer is responsible for maintaining a valid payment method, updating expired payment information, reviewing invoices and receipts, and providing timely notice of billing concerns.

A failed recurring payment may result in suspension or cancellation of future services.

Kentucky Monument Care will provide any notices regarding automatic renewal, cancellation, or price changes required by applicable law.

24. Communications

By requesting service, submitting a quote request, accepting an estimate, enrolling in a Monument Care Plan, providing your telephone number or email address, or otherwise initiating business with Kentucky Monument Care, you consent to receive communications from Kentucky Monument Care through:

Telephone calls
Email
SMS (text messages)
Voicemail
Customer portals
Other electronic communication methods reasonably necessary to provide our services

These communications may include, but are not limited to:

Quote confirmations
Estimate notifications
Appointment scheduling
Appointment reminders
Route updates
Service confirmations
Before-and-after photo notifications
Invoice notifications
Payment confirmations
Customer support
Monument Care Plan reminders
Account notifications
Review requests
Service follow-up communications
Promotional offers and marketing communications (only where the Customer has separately consented)

Kentucky Monument Care may send both transactional (non-marketing) and marketing text messages.

Transactional text messages include communications necessary to provide requested services.

Marketing messages will only be sent to Customers who have separately opted in to receive promotional communications where required by law.

Message frequency varies depending on the services requested and the Customer's relationship with Kentucky Monument Care.

Message and data rates may apply.

Customers may opt out of marketing text messages at any time by replying STOP to any marketing text message.

Customers may request assistance by replying HELP to any text message or by contacting Kentucky Monument Care directly.

Customers who opt out may re-enroll in SMS communications by submitting a new opt-in form or by otherwise providing renewed written consent.

Opting out of marketing messages will not prevent Kentucky Monument Care from sending legally permitted transactional communications necessary to complete requested services, including appointment reminders, invoices, payment confirmations, scheduling updates, or customer support communications.

Wireless carriers are not liable for delayed or undelivered messages.

25. SMS Messaging Terms

By providing your mobile telephone number and affirmatively opting in where required, you agree to receive SMS text messages from Kentucky Monument Care.

Text messages may include:

Appointment confirmations
Appointment reminders
Scheduling updates
Estimate notifications
Invoice notifications
Payment confirmations
Before-and-after photo notifications
Customer support responses
Monument Care Plan reminders
Promotional offers (only if separately consented to)

Message frequency varies.

Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP.

Opting out applies only to future SMS communications and does not affect previously completed transactions.

Kentucky Monument Care does not charge for text messages; however, your wireless carrier's standard messaging and data rates may apply.

Wireless carriers are not responsible for delayed or undelivered messages.

Consent to receive marketing text messages is not a condition of purchasing services from Kentucky Monument Care.

26. Privacy

Kentucky Monument Care respects your privacy and is committed to protecting your personal information.

Customer information may be collected and used for legitimate business purposes, including:

Preparing estimates
Scheduling appointments
Processing payments
Providing requested services
Maintaining service records
Customer support
Monument Care Plan administration
Business operations
Fraud prevention
Legal compliance

Kentucky Monument Care may share information with trusted service providers who assist with:

Payment processing
Customer relationship management
Scheduling
Email delivery
SMS delivery
Accounting
Website hosting
Data storage
Legal or professional services

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors performing support services (such as customer service, payment processing, CRM management, scheduling, or messaging delivery) is permitted solely for the purpose of operating Kentucky Monument Care's business.

Text messaging originator opt-in data and customer consent will never be sold or shared with third parties or affiliates for marketing or promotional purposes.

Kentucky Monument Care may disclose information when required by law or when reasonably necessary to:

Comply with legal obligations
Respond to lawful requests
Protect our legal rights
Prevent fraud
Collect unpaid balances
Protect customer or public safety

For questions regarding this Privacy Policy, please contact Kentucky Monument Care.

27. Independent Contractor Status

Kentucky Monument Care is an independent service provider.

Nothing in this Agreement creates an employment relationship, a partnership, a joint venture, an agency relationship, or a fiduciary relationship between Kentucky Monument Care and the Customer.

Kentucky Monument Care retains control over the manner and means by which approved services are performed, subject to the agreed scope of work and applicable cemetery requirements.

28. No Waiver

Kentucky Monument Care’s failure to enforce any provision of this Agreement on one occasion does not waive our right to enforce that provision or any other provision in the future.

Any waiver must be in writing and authorized by Kentucky Monument Care.

29. Governing Law and Venue

This Agreement shall be governed by and interpreted according to the laws of the Commonwealth of Kentucky, without regard to conflict-of-law principles.

Any legal action arising from or relating to this Agreement or the services provided shall be brought in a court of competent jurisdiction located in Kentucky, unless applicable law requires otherwise.

The parties agree to make a reasonable good-faith effort to resolve disputes informally before filing legal action.

30. Severability

If any provision of this Agreement is found to be invalid, unlawful, or unenforceable, that provision shall be modified or limited to the minimum extent necessary to make it enforceable when legally permitted.

If modification is not permitted, the affected provision shall be severed. The remaining provisions shall remain in full force and effect.

31. Assignment

The Customer may not assign or transfer their rights or obligations under this Agreement without Kentucky Monument Care’s prior written consent.

Kentucky Monument Care may assign this Agreement in connection with a business sale, reorganization, merger, transfer of business assets, use of subcontractors, or another lawful business purpose, provided that the assignment does not materially reduce the Customer’s rights.

32. Electronic Records and Signatures

The Customer agrees that electronic communications, electronic approvals, electronic signatures, checkbox acceptances, payment confirmations, text-message approvals, and digital records may be used to establish acceptance of an estimate, acceptance of these Terms & Conditions, authorization to perform work, approval of pricing, approval of scope changes, payment authorization, or other agreements between the parties.

Electronic records and signatures shall have the same effect as paper records and handwritten signatures to the extent permitted by law.

33. Updates to These Terms

Kentucky Monument Care may update these Terms & Conditions from time to time.

The version applicable to a particular one-time service will generally be the version presented, linked, or made available when the Customer approves the estimate or authorizes the service.

For ongoing care plans, revised terms may become applicable after Kentucky Monument Care provides any notice required by law or by the applicable plan agreement.

Changes will not retroactively alter completed transactions unless agreed to by the parties or required by law.

34. Entire Agreement

These Terms & Conditions, together with any applicable approved estimate, invoice, proposal, change order, Care Plan Agreement, recurring-payment authorization, written service description, or written amendment constitute the complete agreement between Kentucky Monument Care and the Customer regarding the applicable services.

No oral promise, statement, representation, advertisement, social media post, website price, or prior discussion modifies the Agreement unless it is included in a written or electronically documented agreement approved by Kentucky Monument Care.

In the event of a direct conflict, a more specific written agreement concerning the Customer’s particular project will control over a more general provision of these Terms, unless the specific agreement states otherwise.

35. Acceptance of Terms

By approving an estimate, accepting an invoice, making payment, electronically checking an agreement box, electronically signing a proposal, scheduling service, requesting that work proceed, or permitting Kentucky Monument Care to begin work, the Customer acknowledges and agrees that:

The Customer has read these Terms & Conditions;
The Customer understands these Terms & Conditions;
The Customer has authority to authorize the requested services;
The Customer accepts the approved scope of work;
The Customer accepts the quoted pricing;
The Customer understands that website and advertised prices are starting prices only;
The Customer understands that every project is individually quoted; and
The Customer agrees to be bound by these Terms & Conditions.

Kentucky Monument Care

Honoring Their Legacy. Preserving Their Memory.